Services · SYS-09

eCommerce Flows

Recommendations, cart recovery, and AI customer support built to recover lost sales.

Online stores lose sales in small moments: a cart left at checkout, a question nobody answers, a product the customer never saw. We build recovery sequences, product recommendations and support that knows your catalogue, wired into the store you already run.

What you get

  • Cart recovery sequences that follow up at the right moments.
  • Product recommendations drawn from your own catalogue.
  • AI customer support that drafts answers from your product and policy information, with your team at the boundary.
  • Reporting on what each flow recovered.

Why it holds up

Michael managed projects across Tesco's general merchandise and food websites for six years, starting with a new international website for F&F, and later worked at the Carphone Warehouse group. He has seen how retailers that move early win, and how badly businesses that wait can be caught out.

Every flow is logged and measured, so you can see what it sent, what it recovered and where a person stepped in. It connects to Shopify and to the email and CRM tools you already use.

As with every build, we start with a written map of where your store loses time and sales, and a fixed price before any work begins. Then we deliver in weeks and keep measuring after launch.

Tools we use

ShopifyGoHighLevelInstantlyApifyn8nMakeZapierComposioHubSpotSalesforce

Related services

How we work

Map. Scope. Build. Run.

  1. STEP 1

    Map

    A free 30-minute systems-mapping call. We find where the hours go, where the leads leak, and where AI actually moves the needle — before you spend anything.

  2. STEP 2

    Scope

    A written diagnosis and a fixed price with a clear deliverable list. No hourly meters, no scope fog — you know the number and the outcome before we start.

  3. STEP 3

    Build

    Delivery in weeks, not quarters — with evidence at every step: working systems, documented workflows, and your team trained inside them.

  4. STEP 4

    Run

    We operate, measure, and iterate after launch. Research, analyse, learn, iterate — the loop that keeps the system improving instead of quietly rotting.

Start with the map.

Thirty minutes, free, no deck required — bring the process that hurts.

Book a mapping call

Fixed scope, fixed price, agreed before we start — no hourly meters.